What is normal is for someone to open a door, call your name, and say "How are you today?"
You and/or your child or parent may be there for a difficult treatment, or report, or just to just have a teeth cleaning, Most times this is not where you want to be or how you want to use your time. Most of us reply "Fine" or "OK"....but then again, no one is really listening anyway.
At Hope & Healing Place we training our Volunteer Facilitators to replace that "How are you?" wording with "We are glad you are here. Welcome."
Hope & Healing Place is a grief & loss center. Children, teens, parents, and grandparents come to us in the most difficult of times, a death within the family or peer. Everyone is nervous, hesitant, especially that 1st walk into our facility. To be greeted with a warm, heart-felt "We are glad you came this evening" carries connection and the messaging of "You are not alone."
I often ask medical and dental staff to change that 1st message at the door and to ask their peers to do so also.
Action Step: As you can ask your medical or dental staff to change their greeting and briefly say why. By changing wording, we are changing attitudes and perhaps the outcome of your medical appointment as well.