A consistent message is (1) Yes, we can help, (2) You are not alone, and (3) you are now connected with us on a journey no one asked to take. I can hear callers begin to take breaths, long held, and a sense of appreciation for being connected.
A recent caller at 8:43pm was so over-whelmed with a recent, sudden death of her husband she could not talk. She cried. I listened. I told her I would talk to her the next day. She cried in great sorrow but then also was able to tell me about her husband and all the ways he was missed.
Other callers may have a flat tone. Just looking for information is the front of the Tshirt. The flat tone tends to change when they realize there really is face to face, story to story, grief to grief, and support available.
At The Hope & Healing Place we have had new callers asking for support before a funeral or memorial service.
Yet, it is not unusual for a family or individual to call regarding a significant death of 7 to 10 yrs ago.
There is no time limit for grieving or addressing that important person who will not be at the table this Thanksgiving.
Parents are parents forever
The same for spouse loss and special friend or peer as well
At Hope & Healing Place we understand making that first call may be one of the hardest steps a person has ever taken. Asking for help from others can be disappointing or even create more harm (800#'s, internet, well meaning friends and family).
At Hope & Healing Place the phone call is a person's first step to healthy grieving and support through the most difficult of times. This is our mission, our purpose, our "Why" of why we answer the phone,